Our Simple Return / Exchange Policy
If for any reason you are not totally satisfied with your purchase, you may return your original order within 30 days and your initial form of payment will be refunded. For exchanges, a new exchange order will need to be processed including updated payment information processed through PayPal. Please note that we can only accept new, unwashed, unworn, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations.
Processing times for Refunds & Credits
Our staff will process returns within 2-4 business days once received into our Distribution Center. The intimate nature of the products we sell requires intensive quality testing and inspection. A questionable return can take longer. The availability of your funds is determined by your credit card issuer or your financial institution.
Return Shipping Charges
If returning a purchase, the return shipping cost is your responsibility.
Did we make a mistake and ship you the wrong item? Please email Customer Service and we will promptly address the issue .